How to obtain a RMA How to obtain a RMA
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If you purchased offline Step 1. Download the RMA form or Send the form and the copy of the receipt to rma@comgears.ca **Returned items without an approval RMA ( Return Material Authorization) number from ComGears Technology will not be processed. |
If you purchased online
1. Login our web site at www.comgears.ca 2. Click "orders" on the right hand side under my account, it display all item which you ordered online with us 3. Click on the item 4. Click in the link "Registration of the return" on the right top corner. 5. Choose the Quantity and Reason, write the extra reson if necessary. We will reply to you within 24 hours (1 business day) **Returned items without an approval RMA ( Return Material Authorization) number from ComGears Technolgy will not be processed. |
Return Policy :
All return product is subject to the approval by the seller. Returned items without an approval RMA ( Return Material Authorization) number from the seller will not be processed. Any shipping and handling expenses result on those returns without approval will be responsible by the buyer. Legal action will be taken if buyer refused to be responsible on these charges along with the cost of any legal expenses occurred.
Upon receiving the potential defective item from the buyer, the seller will examine and test for the defective claim that was made by the buyer. Unless the seller can reproduce the same fault indicated by the buyer, otherwise the return will not be accepted. All return shipment from ComGears will be via ground shipping method or the equivalent subject to be determined by ComGears.
In the event of returning the product, buyer is fully responsible for the products safety return to us. Item must be received within 7 days after the issue of RMA. The return merchandize should include the RMA number that was issued by the seller, ComGears, buyers full name, shipping address, contact phone number, and the reason for return. All accessories and manual must also be included inside the package as it was originally received by the buyer. Return merchandize should be double boxed and well packed. Any missing parts, damaged items or inappropriate information will not be accepted. Any unidentified return which is aged over 14 days, ComGears will have the right to dispose such item without notifying the buyer. No replacement will be issued on those unidentified return once it has been disposed. Buyer is responsible for the return shipping cost. The standard replacement shipping by ComGears will be ground shipping or the equivalent subject to be determined by ComGears.
